Trackur Status

May 7 - All Systems OK

Mon, 07 May 2012 11:53:00 -0400

All Trackur systems are performing at 100%.

May 7: "Cannot Retrieve Feed" Error

Mon, 07 May 2012 09:39:00 -0400

Some users may see a “Cannot Retrieve Error” in their dashboard when loading results. We’re not quite sure where that message is coming from—cos it’s not even one of our normal system error messages—but the entire team is working on getting it fixed ASAP.

We hope to have it fixed within the hour.

Update: 10:45am ET - We are still trying to figure this out. It’s intermittent, which is making it harder to fix. We’ll keep you posted.

FIXED: As of 11:50am ET this issue has been fixed. One of our data providers was having some issues causing Trackur to hiccup. We’ve put in place measures to prevent any future effect on Trackur. Our apologies for this inconvenience.

Andy Beal

CEO

April 23 - All Systems OK

Mon, 23 Apr 2012 16:21:26 -0400

Thanks for your patience. Trackur is now back online.

My apologies for the downtime.

Andy Beal

CEO

April 23 - DNS Issues

Mon, 23 Apr 2012 15:09:00 -0400

Fixed as of 4:20PM ET.

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As of 3:00pm ET, we appear to be having issues with our DNS provider. Some users may not be able to get to trackur.com or track.trackur.com. We are hoping this will be a short outage and will update when restored.

FIXED! Oct 17: Slow Loading

Mon, 17 Oct 2011 10:41:00 -0400

11:03 am EST: All is back to normal.

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10:36 am EST: It appears our DNS provider is experiencing an outage and Trackur sites may not load for everyone. We are working to get this restored ASAP.

September 12 - All Systems OK

Mon, 12 Sep 2011 11:51:00 -0400

This is now fixed!

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We are experiencing an issue with any newly created searches. We should have this fixed within the next 30 minutes.

My apologies for this inconvenience.

Andy Beal

CEO

August 20- All Systems OK

Sat, 20 Aug 2011 09:42:56 -0400

We monitored the email alerts overnight and the duplicates have now stopped. Everyone should be receiving email alerts per their settings.

Should you have any issues, please contact us here: help.trackur.com

August 20 - Duplicate Email Alerts

Sat, 20 Aug 2011 00:06:20 -0400

We are testing a new email alerts system. Some users may see duplicated email alerts over the next few hours, but this should be resolve by the morning of August 21st.

July 7: Server Move Finished; All Normal

Thu, 07 Jul 2011 21:39:07 -0400

Everyone should be seeing the Trackur dashboard and no issues.

Thanks for your patience during this important move.

Andy Beal

CEO, Trackur

July 7: Server Migration Update 3

Thu, 07 Jul 2011 19:59:28 -0400

We are almost finished with the server migration and will be reactivating the dashboard to all users over the next hour.

If you have any continued issues, please let us know at help.trackur.com.

Thanks for your patience and support!

Regards,

Andy Beal

CEO, Trackur

July 7: Server Migration Update 2

Thu, 07 Jul 2011 17:59:10 -0400

We have fixed the database bug! Yay!

We are now provisioning the server for the IP switch. We hope to have the dashboard back online at around 6:15 PM ET.

My personal apologies for the duration of this downtime.

Andy Beal

CEO, Trackur

July 7: Server Migration Update

Thu, 07 Jul 2011 16:26:20 -0400

While switching to the new server, we discovered a corruption in the database. Unfortunately, there was no way to identify this until we made the switch. We’re all pretty bummed.

However, we’re working hard to get it fixed and get the new server online. Right now, the ETA is around 5:30 PM ET.

We’ll keep you updated.

Andy Beal

CEO, Trackur

July 7: Planned Maintenance for 4 PM EST

Thu, 07 Jul 2011 10:48:48 -0400

Trackur will be down for planned maintenance at 4pm EST today, Thursday July 7th.

During this time, we will be moving to our new data center and improving the speed and efficiency of Trackur’s dashboard.

As soon as this has been completed, we will update this site.

Thanks for your patience during this transition.

Andy Beal

CEO, Trackur

July 6th: Important Notice for All Ultimate Plan Customers

Wed, 06 Jul 2011 15:17:00 -0400

As part of our migration to a new data center, we will be changing our IP address. This affects any Ultimate customer using a Custom Domain.

We just sent out the first of a series of emails guiding you through this simple change, but if you have not received it, please check any spam filters or email help AT trackur.com for details.

Thanks!

Andy Beal

CEO, Trackur

July 6th: Back to Normal

Wed, 06 Jul 2011 12:25:00 -0400

UPDATE 3:15 PM EST: Trackur has finished its heavy lifting and you should not see any further slowness today. The server switch is not yet done, but we’re making great progress.

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We’re in the middle of preparing a massive migration of Trackur to a new server environment. That’s a lot of data to move.

While the upside is that Trackur will end up super speedy, you may find that the dashboard is slow to respond over the next 24 hours. We’re doing our utmost to avoid this, but wanted to give you a heads-up.

Thanks for your patience.

Andy Beal

CEO, Trackur

The new Trackur Status blog

Tue, 21 Jun 2011 14:13:45 -0400

We’ve decided to move and rename the Trackur Status blog to tumblr. That way, should none of our servers be online, then you should be able to get updates on any issues or outages we may have going on.

We hope we rarely have to use this site. ;-)