August 2012
2 posts
August 27: RSS Feeds Fixed
As of 11:23pm ET, RSS feeds are working correctly. Should you still have problems, please try re-subscribing to your RSS feed or contact us at http://help.trackur.com
Aug 28th
August 27th: RSS feed errors
We’re aware that some users are seeing the wrong results in their RSS feeds. We’ve disabled RSS feeds while we investigate and fix. Our apologies for this issue. We will update when back to normal.
Aug 28th
May 2012
2 posts
May 7 - All Systems OK
All Trackur systems are performing at 100%.
May 7th
May 7: "Cannot Retrieve Feed" Error
Some users may see a “Cannot Retrieve Error” in their dashboard when loading results. We’re not quite sure where that message is coming from—cos it’s not even one of our normal system error messages—but the entire team is working on getting it fixed ASAP. We hope to have it fixed within the hour.  Update: 10:45am ET - We are still trying to figure this out....
May 7th
April 2012
2 posts
April 23 - All Systems OK
Thanks for your patience. Trackur is now back online. My apologies for the downtime. Andy Beal CEO
Apr 23rd
April 23 - DNS Issues
Fixed as of 4:20PM ET. ===== As of 3:00pm ET, we appear to be having issues with our DNS provider. Some users may not be able to get to trackur.com or track.trackur.com. We are hoping this will be a short outage and will update when restored.
Apr 23rd
October 2011
1 post
FIXED! Oct 17: Slow Loading
11:03 am EST: All is back to normal. —————— 10:36 am EST: It appears our DNS provider is experiencing an outage and Trackur sites may not load for everyone. We are working to get this restored ASAP.
Oct 17th
September 2011
1 post
September 12 - All Systems OK
This is now fixed! =========== We are experiencing an issue with any newly created searches. We should have this fixed within the next 30 minutes. My apologies for this inconvenience. Andy Beal CEO
Sep 12th
August 2011
2 posts
August 20- All Systems OK
We monitored the email alerts overnight and the duplicates have now stopped. Everyone should be receiving email alerts per their settings. Should you have any issues, please contact us here: help.trackur.com
Aug 20th
August 20 - Duplicate Email Alerts
We are testing a new email alerts system. Some users may see duplicated email alerts over the next few hours, but this should be resolve by the morning of August 21st.
Aug 20th
July 2011
7 posts
July 7: Server Move Finished; All Normal
Everyone should be seeing the Trackur dashboard and no issues. Thanks for your patience during this important move. Andy Beal CEO, Trackur
Jul 8th
July 7: Server Migration Update 3
We are almost finished with the server migration and will be reactivating the dashboard to all users over the next hour. If you have any continued issues, please let us know at help.trackur.com. Thanks for your patience and support! Regards, Andy Beal CEO, Trackur
Jul 7th
July 7: Server Migration Update 2
We have fixed the database bug! Yay! We are now provisioning the server for the IP switch. We hope to have the dashboard back online at around 6:15 PM ET. My personal apologies for the duration of this downtime. Andy Beal CEO, Trackur
Jul 7th
July 7: Server Migration Update
While switching to the new server, we discovered a corruption in the database. Unfortunately, there was no way to identify this until we made the switch. We’re all pretty bummed. However, we’re working hard to get it fixed and get the new server online. Right now, the ETA is around 5:30 PM ET. We’ll keep you updated. Andy Beal CEO, Trackur
Jul 7th
July 7: Planned Maintenance for 4 PM EST
Trackur will be down for planned maintenance at 4pm EST today, Thursday July 7th. During this time, we will be moving to our new data center and improving the speed and efficiency of Trackur’s dashboard. As soon as this has been completed, we will update this site. Thanks for your patience during this transition. Andy Beal CEO, Trackur
Jul 7th
July 6th: Important Notice for All Ultimate Plan...
As part of our migration to a new data center, we will be changing our IP address. This affects any Ultimate customer using a Custom Domain. We just sent out the first of a series of emails guiding you through this simple change, but if you have not received it, please check any spam filters or email help AT trackur.com for details. Thanks! Andy Beal CEO, Trackur
Jul 6th
July 6th: Back to Normal
UPDATE 3:15 PM EST: Trackur has finished its heavy lifting and you should not see any further slowness today. The server switch is not yet done, but we’re making great progress. ========== We’re in the middle of preparing a massive migration of Trackur to a new server environment. That’s a lot of data to move. While the upside is that Trackur will end up super speedy, you may...
Jul 6th
June 2011
1 post
The new Trackur Status blog
We’ve decided to move and rename the Trackur Status blog to tumblr. That way, should none of our servers be online, then you should be able to get updates on any issues or outages we may have going on. We hope we rarely have to use this site. ;-)
Jun 21st